Driving Solutions for Industry Challenges

Communication and scheduling with vendors can be challenging. Trying to schedule a car usually turns into a game of phone tag, and often ends up with miscommunication of the vehicle info, due time or some important piece of information. The end result of this can be the wrong car done, the wrong service completed or the car not done when the customer needs to pick it up. The customer is not happy, CSI is affected and everyone is wondering what went wrong and whose fault it is. Our exclusive, custom IDENSONLINE scheduling system will streamline your processes and communication. This simple, real-time system eliminates back and forth scheduling calls and miscommunicated information. You can see the available schedule and book your own appointments anytime, from anywhere.

There are local retail shops competing with you for protection product sales. They may be offering lower prices, but with our products there IS a difference. With our superior quality of work, better written warranties and industry-leading products, you can offer a higher value and sell with confidence. Customized, dealer-specific sales tools, along with an Iden’s representative to support and train your staff, will increase penetration in F&I.

Nothing matters more than customer satisfaction. Any time another company works on your cars, you put your customers’ satisfaction in someone else’s hands. Our extremely high quality standards are unmatched in the industry. We enforce a high level of attention to detail and have quality-control processes in place to ensure consistency. We’ll protect your CSI by getting the car done on time and done right, the first time.

The image and professionalism of anyone you do business with is a reflection of your own image to your customers. Professionalism is a constant priority at Iden’s. Applicants undergo a thorough background check before making the team, and our employees are in clean uniforms and are always courteous and helpful to dealership staff and customers. Our facilities are kept clean, neat and organized at all times.

Using multiple vendors to facilitate every step of the reconditioning and product application processes requires multiple time-consuming communications, and slows down the process to get vehicles completed. Our complete Iden’s management solution offers a “one-stop-shopping” model to streamline the process. We can professionally staff and manage the detail shop as well as our team of vendors to handle all the reconditioning services necessary to get your cars front-line retail ready. We also sell, install and support protection products sold in F&I. Leaving you with just one point of contact for all your reconditioning and protection needs. Let us professionally and quickly handle all of this, so you can focus on selling and servicing cars! LEARN MORE 

Sending cars off the lot can create logistical problems, increase turnaround time and increase the risk of accidents. The Iden’s team can work on-site if space allows, and we will integrate and function as a part of your dealership, giving you all the advantages of having an in-house program on your property, without all the hassles, expenses and complications involved in staffing and managing one.

Dealership volume fluctuates all the time, so it can be difficult to staff for the busy times without overstaffing for slow times. With multiple locations, we can move our employees to staff according to the dealership volume. Our large staff and strong focus on turnaround time will get your cars on the lot, retail ready, in short time. Cars on the lot faster can sell faster, which means you can sell more cars.